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Q1. How can I check the status of my order?

A1. We will send you an e-mail once your order has been confirmed.
Following that you can check the status of your order using the tracking ID provided by
us on the Courier company website.

 

Q2. Can I cancel my order at any point?

A2. Orders placed can be cancelled at any time, before delivery, with 100% refund.

 

Q3. Do you have a reverse pick up for exchange/refund?

A3. Unfortunately, reverse pick-ups cannot be provided at the moment but we
are working on it. Till then you will have to ship the products back to us at  Office no-2 , 1st Floor, Globus -D,
H block, Sector-63, Noida, UP, Noida, Uttar Pradesh 201301. 

 

Q4. Can you ship the products internationally?

A4. Yes, the products can be shipped internationally given the favourable
circumstances with additional shipping cost and an estimated delivery time of 21 working days.

 

Q5. When will I receive my exchange item?

A5. Your exchange item will be shipped once the originally delivered product
reaches back to the warehouse in an undamaged and unused condition with
the tags intact. If the product is found to be damaged or used in any respect,
the request of return shall stand cancelled. 

 

Q6. Can I add a personalized note in the orders that are placed as gifts?

A6. Yes, you can add a personalized note along with the gift and we shall make
it a point to deliver it safely. However, there is a limit of 800 characters for the length of one note.

 

Q7. Can I get my packages delivered at different addresses?

A7. Yes, that can be done. You will have to specify the delivery address at the time
of placing of your order. The estimated time of delivery of the different addresses shall vary.

 

Q8. Can I place bulk orders?

A8. Yes, we will be more than happy to process them for you, be it personal or corporate.
For more details, kindly mail us at kaizen@madoverprint.com.

 

Q9. What is your return policy?

A9. All return cases shall be considered within 7 days from the date of delivery. The return policy applies only for the products that have some major manufacturing defect. You can write to us at kaizen@madoverprint.com and we will revert back to you within 24 hrs.

Also, we will refund your money to your account by three working days.

 

Q10. What is the process for exchange?

A10. For exchange of any product, you will have to ship the original product back to our warehouse and you are free to choose from any of our other products of the same category or lesser value. In case your chosen product is of higher value, then the difference has to be paid in advance. Your new order shall be shipped after the original product reaches is in proper condition.

 

Q11. What all are the acceptable payment methods?

A11. We accept payment through net banking, credit/debit cards, and PayTM.